5600003663
Active
Federal
SERCO CITIZEN SERVICES PTY LTD
Awarded by Australian Taxation Office
The Australian Taxation Office engaged SERCO CITIZEN SERVICES PTY LTD to provide External Service Centre Services under an open tender process. The contract, valued at AU$116,790,012, runs from June 2024 to June 2028 and has been amended twice. The service encompasses customer-facing support operations delivered through external service centre facilities over the four-year term.
$116.8M
Contract Value
Contract Details
- Reference
- CN4073593
- Jurisdiction
- Federal
- Financial Year
- FY26
- Category
- Management and Business Services(UNSPSC: 80111600)
Description
Provision of External Service Centre Services
Key Dates
- Publish Date
- 28 May 2026
- Effective Date
- 30 June 2024
- End Date
- 29 June 2028
Published fields
- Procurement method
- Open tender
- Location
- Not published in this source
Supplier
SERCO CITIZEN SERVICES PTY LTD
- ABN
- 89 062 943 640
Agency
Australian Taxation Office
- ABN
- 51 824 753 556
Contract History
This contract has been amended 2 times.
Original Contract
Published 2 July 2024
$60.2M
Amendment A1
Published 28 May 2026
$61.5M
Amendment A2
Current
Published 28 May 2026
$116.8M