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Terms of Service

Last updated: January 2025

1. Agreement to Terms

By accessing or using TenderTracker ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

TenderTracker provides Australian government contract intelligence services, including:

  • Access to aggregated public contract data from AusTender
  • Supplier and agency profiles with historical contract information
  • Peer benchmarking and market analysis tools
  • Email alerts for expiring contracts and tracked suppliers
  • Data export capabilities (for eligible subscription tiers)

3. User Accounts

To access certain features, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorised use

4. Subscription Plans and Billing

We offer various subscription tiers with different features and pricing. By subscribing to a paid plan:

  • You authorise us to charge your payment method on a recurring basis
  • Subscriptions renew automatically unless cancelled
  • You may cancel at any time through your account settings
  • Refunds are provided at our discretion

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Scrape, crawl, or use automated means to access the Service beyond normal use
  • Resell or redistribute our data without permission
  • Interfere with or disrupt the Service
  • Impersonate any person or entity

6. Data and Content

The contract data displayed on TenderTracker is sourced from publicly available Australian government sources. While we strive for accuracy:

  • We do not guarantee the accuracy or completeness of the data
  • Data should be verified with official sources for critical decisions
  • We are not liable for errors or omissions in the data

7. Intellectual Property

The Service, including its design, features, and original content, is owned by TenderTracker and protected by intellectual property laws. The underlying government data remains in the public domain.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENDERTRACKER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

10. Termination

We may terminate or suspend your account at any time for violations of these terms or for any other reason at our discretion. Upon termination, your right to use the Service will immediately cease.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes by posting the updated terms on this page. Continued use of the Service after changes constitutes acceptance of the new terms.

12. Governing Law

These terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of Australia.

13. Contact Us

If you have questions about these Terms of Service, please contact us at:

Email: support@tendertracker.com.au