con_5852 - CPHL - Solution Replacement Contract (prj_2490)
Active
NSW awards
NTT AUSTRALIA PTY LTD
Awarded by NSW Department of Communities and Justice
$14.3M
Contract Value
Contract Details
- Reference
- CAN-104677
- Jurisdiction
- NSW awards
- Financial Year
- FY26
- Category
- Information And Technology
Description
Goods or services supplied
Project scope
This contracts aims to implement a new “Contact Centre as a Service” (CCaaS) centred around a long-term, world class, cloud–based, contact centre solution for the CPHL.
Key Dates
- Publish Date
- 10 Sept 2025
- Effective Date
- 29 Mar 2021
- End Date
- 31 Mar 2027
Published fields
- Procurement method
- Not published in this source
- Location
- Not published in this source
- Class type
- 1
- Disclosure
- NSW GIPA contract disclosure is generally the $150,000 rule; some listed awards are under that threshold.
- Piggyback clause
- Yes — other agencies may buy under this contract
- Last updated in source
- 10-Sep-2025
Supplier
NTT AUSTRALIA PTY LTD
- ABN
- 65 003 371 239
Register of notices
Notice ID CAN-104677