Performance audit of icare's workers compensation claims management services

Reference

CAN-RFQ 07.2025

Jurisdiction

NSW awards

Financial Year

FY26

Category

Consultancies>Audit And Risk

Goods or services supplied

The supplier will be required to deliver all elements of the performance audit from the planning stage to the final report. The audit will be conducted in accordance with the Standard on Assurance Engagements ASAE 3500 Performance Engagements, and in a manner consistent with the Audit Office of NSW’s legislative and methodology requirements. Expected areas of focus for the audit include: workforce planning and management by CSPs to maximise efficiency and effectivenessuse of data by CSPs and by icare for continuous improvement in efficiency and effectivenessCSP claims management performance against contractual performance requirements, which may include assessing compliance with legislation and scheme rules, timeliness, quality of decision-making, quality of communication, complaints handling processesCSP capability and performance in providing specialist case management support for workers who have made psychological injury claims. Full details of our requirements are set out in the RFQ document.

Publish Date

10 Dec 2025

Effective Date

25 Nov 2025

End Date

31 Dec 2026

Procurement method

Not published in this source

Location

Not published in this source

Class type

1

Disclosure

NSW GIPA contract disclosure is generally the $150,000 rule; some listed awards are under that threshold.

Piggyback clause

No — this contract is for the listed agency only

Related opportunity

RFQ 07.2025

Last updated in source

10-Dec-2025