Salesforce Managed Services

Reference

CAN-RFT-2010554

Jurisdiction

NSW awards

Financial Year

FY26

Category

Information And Technology>Managed And Outsourced Services

Goods or services supplied

Deliver comprehensive Salesforce support for H&R NSW and DCITHS NSW, covering BAU operations, break-fix, enhancements, and technical services across Public Sector Cloud and Service Cloud platforms. This includes support for integrated tools such as Workato, Conga, FormAssembly, Odaseva, F-Secure, TRIM/CM10, and Power BI. Including: Operational Support: 8am–5pm (AEST) weekday support, monthly reporting, performance reviews, and security maintenance. Response Times: P1 – 8 hrs, P2 – 12 hrs, P3 – 36 hrs. Salesforce Expertise: Solution design, architecture, development , and administration. Advisory Services: Best practices, security and optimisation reviews, and 3rd-party app evaluations. Governance: Dedicated service delivery manager, regular review meetings, change management procedures, and updated system documentation. Quality Assurance: Strong end-user satisfaction focus with measurable outcomes and defined resolution strategies.

Publish Date

23 Dec 2025

Effective Date

21 Jan 2026

End Date

20 Jan 2027

Procurement method

Not published in this source

Location

Not published in this source

Class type

1

Disclosure

NSW GIPA contract disclosure is generally the $150,000 rule; some listed awards are under that threshold.

Piggyback clause

No — this contract is for the listed agency only

Related opportunity

RFT-2010554

Last updated in source

23-Dec-2025