RNSW/5108 RNSW - Data Services for Genesys Cloud Solution
Active
NSW awards
CUSTOMER SCIENCE PTY LTD
Awarded by Revenue NSW
$888K
Contract Value
Contract Details
- Reference
- CAN-118138
- Jurisdiction
- NSW awards
- Financial Year
- FY26
- Category
- Information And Technology
Description
Goods or services supplied
Project scope
Engaging Customer Science Insights (CSI) as the middleware to extract data and customer insights from the Genesys telephony system, with real‑time integration, to support the Fines and Debts Ecosystem (FDE) Program.
Key Dates
- Publish Date
- 28 May 2026
- Effective Date
- 7 May 2026
- End Date
- 30 June 2030
Published fields
- Procurement method
- Not published in this source
- Location
- Not published in this source
- Class type
- 1
- Disclosure
- NSW GIPA contract disclosure is generally the $150,000 rule; some listed awards are under that threshold.
- Piggyback clause
- No — this contract is for the listed agency only
- Last updated in source
- 28-May-2026