DOE07977/25 - Enterprise Service Management System

Active
NSW awards

SERVICENOW AUSTRALIA PTY LTD

Awarded by NSW Department of Education

$31.8M
Contract Value

Contract Details

Reference
CAN-DOE07977/25
Jurisdiction
NSW awards
Financial Year
FY27
Category
Information And Technology>Software Licensing And Support

Description

Goods or services supplied

Project scope

NSW Department of Education is seeking to engage a specialist service provider for the provision of an Enterprise Service Management (ESM) Solution. This solution is intended to enable a more streamlined and consistent service delivery model across the Department. This Request for Tender (RFT) aims to foster a strategic partnership with the Supplier, focused on developing and integrating business initiatives. The goal is to drive improved value for money, service quality, and agility, supporting future growth and adapting to the evolving technology landscape throughout the contract term.

Key Dates

Publish Date
25 Aug 2026
Effective Date
1 July 2026
End Date
30 June 2031

Published fields

Procurement method
Not published in this source
Location
Not published in this source
Class type
1
Disclosure
NSW GIPA contract disclosure is generally the $150,000 rule; some listed awards are under that threshold.
Piggyback clause
No — this contract is for the listed agency only
Related opportunity
DOE07977/25
Last updated in source
19-Aug-2026

Supplier

Register of notices

Notice ID CAN-DOE07977/25