PROC10017_Zendesk Telephoney Platform Transition
Active
NSW awards
SYNERGY ENTERPRISE SOLUTIONS PTY LTD
Awarded by Department of Planning, Housing and Infrastructure
$281K
Contract Value
Contract Details
- Reference
- CAN-101995
- Jurisdiction
- NSW awards
- Financial Year
- FY26
- Category
- Information And Technology>Software Licensing And Support
Description
Goods or services supplied
Project scope
Transition from existing FreshCaller platfrom to Zendesk - Allowing for increased functionality in line with new legislation as of 1st of April 2024. Functions include; call recording, Improved IVR functionality, reporting and CRM integration
Key Dates
- Publish Date
- 6 Aug 2025
- Effective Date
- 1 July 2024
- End Date
- 6 Dec 2026
Published fields
- Procurement method
- Not published in this source
- Location
- Not published in this source
- Class type
- 2
- Disclosure
- NSW GIPA contract disclosure is generally the $150,000 rule; some listed awards are under that threshold.
- Piggyback clause
- No — this contract is for the listed agency only
- Last updated in source
- 13-Apr-2026
Supplier
SYNERGY ENTERPRISE SOLUTIONS PTY LTD
- ABN
- 17 619 932 133
Register of notices
Notice ID CAN-101995