DICT/3963 Cloud CX - DCS Org
Active
NSW awards
GENESYS CLOUD SERVICES PTY. LTD.
Awarded by Digital NSW
$23.7M
Contract Value
Contract Details
- Reference
- CAN-123538
- Jurisdiction
- NSW awards
- Financial Year
- FY27
- Category
- Information And Technology
Description
Goods or services supplied
Project scope
Core cloud telephony platform for Virtual Contact Centre that is used and scaled across multiple agencies.
Key Dates
- Publish Date
- 2 Sept 2026
- Effective Date
- 22 June 2026
- End Date
- 22 June 2028
Published fields
- Procurement method
- Not published in this source
- Location
- Not published in this source
- Class type
- 3
- Disclosure
- NSW GIPA contract disclosure is generally the $150,000 rule; some listed awards are under that threshold.
- Piggyback clause
- No — this contract is for the listed agency only
- Last updated in source
- 02-Sep-2026
Supplier
GENESYS CLOUD SERVICES PTY. LTD.
- ABN
- 80 077 375 887
Agency
Register of notices
Notice ID CAN-123538