Computer Aided Dispatch (CAD) System – Patient Transport Coordination Hub for the State Health Operations Centre (SHOC)

Reference

HSS202414055

Jurisdiction

WA

Financial Year

FY27

Category

Uncategorised

Health Support Services (HSS) has a requirement for the provision of a Computer Aided Dispatch (CAD) Solution for the Patient Transport and Coordination Hub (PaTCH) subject to funding availability. PaTCH is a service stream within the State Health Operations Centre (SHOC) that is responsible for coordinating non-emergency transport for patient transfers initially between public hospitals, with a future expansion to include community transfers and other services streams. This includes dispatching to contracted transporting providers. HSS is seeking a subscription based CAD Solution that will streamline and automate the booking, scheduling and dispatching of non-emergency patient transport, integrating vehicle tracking and messaging to drive efficiency and performance. The proposed Solution should be a configurable ‘off-the-shelf’ Solution requiring minimal customisation, provided as a Software as a Solution (Saas) solution. Preference is for the subscription fees to include all licenses fees, updates, maintenance and support.

Publish Date

2 Nov 2026

Effective Date

2 Nov 2026

End Date

2 Nov 2030

Procurement method

Limited Sourcing

Location

Not published in this source

Disclosure

WA contract award published on Tenders WA under Procurement Rule D8.1 (typically $50,000+). Not a complete record of WA spend: CUA call-offs are often unpublished.