Service Desk Support Officer CUATPS2024

Reference

DHW26050

Jurisdiction

WA

Financial Year

FY27

Category

Uncategorised

Assisting primarily on reform related queries and tickets Identifying trends and workflows that can be better improved First point of contact for all enquiries Problem Management and Call Escalation Management Service Desk Management Remotely Supporting customer requests and incident by phone and email Controlling and monitoring the ticketing system Initial troubleshooting of incidents Support ITIL process including outages Continual communications with incident manager Provision and Modification of accounts through proper channels

Publish Date

25 Sept 2026

Effective Date

29 Sept 2026

End Date

16 Mar 2027

Procurement method

CUA CUATPS2024 - Common Use Arrangement (CUA) for Temporary Personnel Services

Location

Not published in this source

Disclosure

WA contract award published on Tenders WA under Procurement Rule D8.1 (typically $50,000+). Not a complete record of WA spend: CUA call-offs are often unpublished.