PRN9254—Notice of RFT - Refresh and Expansion of the Professions of the Panel of Outreach Program Counsellors for the

This is a pre-release notice to provide advance notification of a proposed RFT for the Refresh and Expansion of the Professions of the Panel. Please note, eligibility, application requirements, assessment processes, and contractual arrangements will be set out in the forthcoming RFT. No evaluation criteria, scoring methodology, or commercial terms are being released at this stage. The Department reserves the right to modify or cancel the proposed RFT at its discretion. Background on Open Arms Open Arms is Australia’s national accredited provider of mental health and wellbeing services for veterans and the families of veterans. Open Arms provides mental health counselling, relationship counselling, peer support services, and group programs for people with Australian Defence Force (ADF) service (current and former serving members) and their immediate families. Open Arms provides free and confidential counselling through a national network of multidisciplinary mental health professionals, delivered in dedicated Open Arms centres by the DVA’s staff, or through the Panel; being a network of accredited mental health clinicians, engaged to support the delivery of services on behalf of Open Arms across Australia through the Outreach Program. Open Arms can provide counselling, care coordination and peer support services to veterans and the families of veterans within an episode of care model, where clients engage with our services for goal directed interventions for a defined period. Open Arms aims to provide timely access to appropriate services and care, based on a comprehensive holistic assessment and integrated care pathways to meet client needs and support recovery. This includes working in partnership with health systems, including primary health, as well as other community agencies to ensure comprehensive support for our clients. Background on the Panel and Outreach Program Open Arms’ Model of Care provides the organisational framework that underpins the delivery of all Outreach Program services. It guides how we support veterans and the families of veterans through trauma-informed, military-aware, recovery-oriented care, while ensuring consistent clinical governance, quality service delivery and positive client outcomes. In 2024 the Panel was established through which Outreach Providers provide Open Arms services to clients. The Panel is the mechanism for Open Arms to engage with Outreach Providers to ensure the highest level of support can be delivered to clients. Only organisations or individuals appointed to the Panel can provide Open Arms Outreach Program Counselling Services. The categories of services that are delivered through the Panel include: Outreach Program Counsellors (OPCs), who provide individual, couples, or family counselling Group Program Facilitators (GPFs), who facilitate evidence-informed, military-aware group programs that strengthen resilience, build practical skills, and promote wellbeing Clinical Supervisors, who provide professional supervision to Open Arms’ staff. Outreach Providers on the Panel can provide one, two or all three service streams, depending on their qualifications, experience and the services they are approved to deliver. Go to the Open Arms website for further information: https://www.openarms.gov.au/about/open-arms-outreach-program Expansion of definition of OPC In 2025 the Veterans’ Entitlements (Treatment Principles) Amendment (Outreach Program Counsellor) Determination 2025 and the Military Rehabilitation and Compensation (Treatment Principles) Amendment (Outreach Program Counsellor) Determination 2025), were enacted which amended the MRCA Treatment Principles (No. MRCC 53/2013) and the Treatment Principles (Instrument 2013 No. R52) – (collectively the Treatment Principles) – to expand the types of professions who can provide Outreach Program Counselling as an Outreach Program Counsellor (OPC). Now that occupational therapists, registered nurses, social workers (g